Return Policy
What is your returns policy?
Please ensure that you are ordering precisely what you require to avoid any unnecessary expense at a later date. If the goods ordered are not what you receive then please advise us by email on the day of delivery starryocean71@gmail.com we will happy to replacement or refund as you want.
Eligibility for Refund:
- Refunds will only be issued within 14 days from purchase of the product and provided the original packaging has not been opened or tampered with.
- Products must be in their original condition and include all accessories, manuals, and packaging materials.
At Starryocean Inc we want you to be happy with your purchase. If for any reason you’re not totally satisfied you can return your goods within 14 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14 day period. You will provide us Tracking number will live track the order and received back to our manufacturing department and we will refund or replacement, Starryocean Inc will deduct the cost of the initial delivery to the customer from the refunded amount.
Returns are on condition that the products are returned in their original packaging, in perfect condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
- Made to order
- Customized
- Special order
It is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly size your order or be responsible for any consequences of mis-fitting our products. We strongly recommend that before order see measurements instructions.
What happens if my order is damaged on arrival?
In the rare event that your order arrives in a damaged condition please contact us by email at starryocean71@gmail.com within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not taken then we will not be able to investigate the issue.
Once Starryocean Inc has received the returned item we will refund or replacement you next 48 hours.
Faulty on arrival? Faults are where the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)
Should your product be found to be faulty please email us at starryocean71@gmail.com with a description of the fault and some photos. Please note that without these details we will not be able to investigate the issue.
How do I return goods?
email us at starryocean71@gmail.com One of our customer service team will assist you with your return.
Starryocean Inc will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a returns number. We will not accept returns unless we have first been notified and have issued a returns number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging.
Returns are on condition that the products are returned in perfect condition and returned in original packaging with all contents, screws, instructions, Etc... included. that do not meet these conditions will not be refunded. Please return your item with care, to ensure the product reaches us without damage.
How long do refunds take?
Refunds will be processed within 5 working days of receipt of the item. Starryocean Inc will notify you by email when this process has been completed. Typically, you will see the funds in your account with 1 to 2 working days post notification of the refund process being completed. Restocking fees 10%.
Still have questions? Feel free to reach out to the team at starryocean71@gmail.com
Note: if product not as per describe or damage or not as per size still you want to return us you can send us our item back we will replace or refund. You will be responsible for shipping charges because not fault from our site we want you to be happy with your purchase. If for any reason you’re not totally satisfied you can return your goods within 14 days of delivery for an exchange or a refund, excluding the cost of the original delivery. You must inform us of your intent to return within 14 days of receiving the goods. After this 14 day period. You will provide us Tracking number will live track the order and received back to our manufacturing department and we will refund or replacement, Kilt and More will deduct the cost of the initial delivery to the customer from the refunded amount
Returns are on condition that the products are returned in their original packaging, in perfect condition. They must also be in their original inner and outer packaging. Note that this policy does not apply to items that are:
- Made to order
- Customized
- Special order
It is very important that you check the instructions and any parts list to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer's instructions. We cannot refund products that have been wrongly size your order or be responsible for any consequences of mis-fitting our products. We strongly recommend that before order see measurements instructions.
What happens if my order is damaged on arrival?
In the rare event that your order arrives in a damaged condition please contact us by email at starryocean71@gmail.com within 48 hours of it being delivered to you. We also ask that you email us photos of the damage and the packaging.
Note that if the steps above are not taken then we will not be able to investigate the issue.
Once starryocean Inc has received the returned item we will refund or replacement you next 48 hours.
Faulty on arrival? Faults are where the product is not fit for its intended purpose (if your item is damaged on delivery, please refer to the damaged section)
Should your product be found to be faulty please email us at starryocean71@gmail.com with a description of the fault and some photos. Please note that without these details we will not be able to investigate the issue.
How do I return goods?
email us at starryocean71@gmail.com One of our customer service team will assist you with your return.
starryocean inc will confirm receipt of the cancellation or return notification, and in the event of a return will issue you with a returns number. We will not accept returns unless we have first been notified and have issued a returns number. This number should be included with your returns on a separate piece of paper, including your order number and name. This should not be written on any part of the original packaging.
Returns are on condition that the products are returned in perfect condition and returned in original packaging with all contents, screws, instructions, Etc.... included. that do not meet these conditions will not be refunded. Please return your item with care, to ensure the product reaches us without damage.
How long do refunds take?
Refunds will be processed within 2 working days of receipt of the item. Kilt and More will notify you by email when this process has been completed. Typically, you will see the funds in your account with 1 to 2 working days post notification of the refund process being completed.
Still have questions? Feel free to reach out to the team at starryocean71@gmail.com
Note: if product not as per describe or damage or not as per size still you want to return us you can send us our item back we will replace or refund. You will be responsible for shipping charges because not fault from our site